Terms of Use

In these Terms:

• “AI Output” means any score, classification, summary, recommendation, or other output generated by MEVA’s AI systems, including the MEVA Emotional Readiness Score.
• “Assessment Session” means any session in which a user records responses to assessment prompts through the Platform.
• “Customer” means any institutional client that has engaged MEVA to administer assessments on behalf of the Customer’s candidates or members.
• “MEVA Materials” means the Platform, the AI Output, the MEVA AI models, the MEVA assessment framework, the user interface, all related software and documentation, and all trademarks, service marks, logos, and trade dress associated with any of the foregoing.
• “User Content” means any audio recording, video recording, spoken response, text response, profile information, or other content you submit or transmit through the Platform.

The Platform is offered to individuals who are at least eighteen (18) years of age, or who are between thirteen (13) and seventeen (17) years of age with verifiable parental or legal-guardian consent. Individuals under thirteen (13) are not permitted to use the Platform. By using the Platform, you represent and warrant that you meet these eligibility requirements, that you have the legal capacity to enter into these Terms, and that your use of the Platform will not violate any law or regulation applicable to you, including export-control and sanctions laws.

MEVA may refuse service, close accounts, or cancel sessions at its discretion, including to comply with applicable law.

When you register for an account, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. You must notify MEVA promptly at support@gomeva.com of any unauthorized access, loss of credentials, or suspected security incident. MEVA is not liable for any loss arising from your failure to comply with this Section.

You may not share your account, transfer it to another person, or use another user’s account. You may not create an account using false identity information or impersonate any other person.

Subject to your compliance with these Terms, MEVA grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your personal, non-commercial use (in the case of direct users) or solely as permitted by the applicable Customer Agreement (in the case of users accessing through an institutional client). All rights not expressly granted are reserved by MEVA.

The Platform uses artificial intelligence to generate probabilistic outputs based on your assessment responses. AI Output is inherently probabilistic and may be incomplete, inaccurate, or unsuitable for a particular purpose. AI Output is provided for informational and developmental purposes only and is not medical, psychological, psychiatric, clinical, diagnostic, legal, employment, educational, or financial advice. AI Output is not a substitute for the judgment of a licensed professional, and you should not rely on it to make decisions that require such judgment.

You acknowledge that MEVA’s AI models are designed to measure emotional readiness signals as part of a structured assessment; they are not designed or validated to diagnose any mental-health condition, to predict criminal behavior, or to serve as the sole basis for any employment, educational, admissions, promotion, discipline, benefits, insurance, custody, or clinical decision. If you (or any Customer) choose to use AI Output as one input among many in a broader human-reviewed decision process, you bear full responsibility for ensuring that such use complies with all laws applicable to you, including anti-discrimination laws. See Section 10.

You agree to use the Platform only for its intended purpose, in a lawful manner, and consistent with the instructions MEVA provides. You will respect the privacy and dignity of other users, comply with all applicable laws and regulations (including those in the jurisdiction from which you access the Platform), and cooperate reasonably with MEVA to resolve technical issues.

You agree that you will not, and will not permit any third party to:

• Use the Platform in violation of any law, regulation, court order, or contractual obligation;
• Use the Platform to harass, threaten, defame, defraud, harm, or impersonate any person, or to engage in any activity that is harmful to minors;
• Upload, transmit, or otherwise make available any content that is unlawful, obscene, defamatory, infringing, or that contains sexual content involving minors or incites violence or terrorism;
• Upload malware, viruses, worms, or any code designed to disrupt, damage, or gain unauthorized access to the Platform or any system or data;
• Probe, scan, or test the vulnerability of the Platform or attempt to breach or circumvent any authentication, rate-limit, or security measure, except as expressly authorized under a written security-testing agreement with MEVA;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, model weights, training data, or algorithms of the Platform, except to the extent such restriction is prohibited by applicable law;
• Scrape, crawl, harvest, or use any automated means to access the Platform or its output without MEVA’s prior written permission;
• Use the Platform or any AI Output to train, fine-tune, benchmark, or otherwise develop a product or service that competes with the Platform;
• Resell, redistribute, sublicense, rent, lease, or otherwise commercially exploit the Platform or any AI Output, except under a separate written agreement with MEVA;
• Submit false identity information or use the Platform on behalf of another person without that person’s informed consent and any consents required by law (including BIPA);
• Record, capture, transmit, or upload the voice, image, or biometric data of any other person without that person’s prior informed consent;
• Use the Platform to make clinical or medical diagnoses, to predict criminal behavior, or as the sole basis for any employment, educational, admissions, promotion, discipline, benefits, insurance, custody, or clinical decision;
• Remove, obscure, or alter any copyright, trademark, or other proprietary notice on the Platform;
• Interfere with, disrupt, or impose an unreasonable load on the Platform, its infrastructure, or other users’ access;
• Misrepresent the source, origin, or authorship of any content or AI Output;
• Use the Platform to develop or operate weapons, critical-infrastructure attacks, or any dual-use system subject to applicable export controls in violation of such controls; or
• Encourage, facilitate, or attempt any of the foregoing.

If you are a Customer or an individual using AI Output to inform any decision about another person, you are solely responsible for ensuring that such use complies with all laws applicable to you, including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Genetic Information Nondiscrimination Act, the Fair Credit Reporting Act, state and local fair-employment statutes, New York City Local Law 144, the Illinois Artificial Intelligence Video Interview Act, Colorado SB 21-169 and SB 24-205, the EU AI Act, and any other applicable laws governing automated decision-making, bias-audit requirements, candidate notice, or accommodations. You will not use the Platform or any AI Output for purposes prohibited by law. MEVA does not warrant that any particular use of the Platform or AI Output will comply with any law applicable to you, and you assume full responsibility for such compliance.

MEVA may, at any time and without prior notice, suspend, restrict, or terminate your access to all or part of the Platform, remove or refuse to process any User Content, cancel any in-progress Assessment Session, and cooperate with law enforcement or other legal processes, if MEVA determines in good faith that (a) you have violated these Terms; (b) your use of the Platform creates risk of legal liability, security harm, reputational harm, or violation of a third-party right; (c) access is required by law, regulation, court order, or subpoena; or (d) continued access is no longer commercially reasonable.

On termination of your access, Sections 6.2 (as to aggregated/de-identified data), 7, 9, 10, 12 through 22, and this sentence survive. MEVA may retain User Content as described in the Privacy Notice, including for compliance, fraud-prevention, dispute-resolution, and aggregated AI-training purposes.

As between you and MEVA, MEVA and its licensors own all right, title, and interest in and to the MEVA Materials, including all associated intellectual-property rights. No rights are granted to you other than the limited license expressly described in Section 5. The trademarks, service marks, and logos used in the Platform, including MEVA™, the MEVA Emotional Readiness Score, and the MEVA assessment framework, are the property of MEVA or its licensors, and may not be used without MEVA’s prior written consent.

If you submit any suggestion, enhancement request, bug report, idea, or other feedback regarding the Platform (collectively, “Feedback”), you grant MEVA a worldwide, royalty-free, irrevocable, perpetual, sublicensable, and transferable license to use and exploit the Feedback for any purpose, without obligation or compensation to you. MEVA is free to use, disclose, reproduce, modify, and commercialize the Feedback without any restriction.

The Platform may interoperate with or link to third-party websites, applications, APIs, or services (“Third-Party Services”), including identity providers, hosting providers, AI providers, analytics providers, and email-delivery providers. Third-Party Services are governed by their own terms and privacy policies; MEVA is not responsible for the availability, accuracy, content, security, or practices of any Third-Party Service. Your use of any Third-Party Service is at your own risk.

MEVA’s collection, use, storage, and disclosure of personal information is described in our Privacy Notice. By using the Platform, you acknowledge that you have read the Privacy Notice. If you access the Platform through an institutional Customer, you should also review any privacy notice provided by that Customer, which may apply in addition to MEVA’s Privacy Notice.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. MEVA AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. MEVA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR SUITABLE FOR YOUR INTENDED PURPOSE. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK. NOTHING IN THESE TERMS LIMITS WARRANTIES THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MEVA, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, REPUTATION, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEVA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU (OR, IF APPLICABLE, THE CUSTOMER ON WHOSE BEHALF YOU ACCESS THE PLATFORM) TO MEVA FOR THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions MEVA’s liability is limited to the maximum extent permitted by law.

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless MEVA, its affiliates, and its and their officers, directors, employees, and agents (the “Indemnitees”) from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your breach of these Terms, including your breach of the representations and warranties in Section 6.3; (b) your User Content; (c) your use of the Platform or AI Output in violation of applicable law, including the laws referenced in Section 10; or (d) your negligence, misrepresentation, or willful misconduct. MEVA reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification.

These Terms commence on your first access to the Platform and continue until terminated as provided herein. The following Sections survive termination: 2 (Definitions), 6.2 (as to aggregated/de-identified data), 7, 9, 10, 12, 13, 15, 16, 17, 18, 19, 20, 21, 22, 23, and 24.

MEVA may update these Terms from time to time. If MEVA makes a material change, MEVA will provide notice by email, by posting a prominent notice on the Platform, or by other reasonable means at least thirty (30) days before the effective date of the change. Non-material changes take effect upon posting. Your continued use of the Platform after the effective date of a modification constitutes your acceptance of the modified Terms. If you do not accept a modification, your sole remedy is to stop using the Platform.

These Terms and any dispute arising out of or relating to them or to the Platform are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 22, the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction and venue over any dispute not subject to arbitration, and you consent to the personal jurisdiction of such courts.

For questions about these Terms, please contact us at: